Logistics Management Policies

Refunds and Cancellations


At Naranjo Roses, we strive to offer high-quality products and customer satisfaction. If for any reason you are not satisfied with your order, we offer a refund process that complies with the following conditions:

  1. Refund Request: You must request a refund within 7 days of receiving your order. You can submit your refund request to our customer service team via [email/contact form/phone number].
  2. Product Condition: To be eligible for a refund, the product must be in its original condition, unused, and in its original packaging.
  3. Verification: Once we receive your refund request, our team will conduct a verification of the product’s condition. We reserve the right to reject any refund request that does not meet the criteria mentioned above.
  4. Refund Process: If your refund request is approved, we will process the refund via the same payment method used for the purchase. Please note that refunds may take several business days to appear in your account, depending on your bank or financial institution’s policies.


We understand that unforeseen circumstances may arise that require the cancellation of an order. Below are our cancellation policies:

  1. Cancellation Request: You can request the cancellation of your order at any time before it has been processed for shipping. We recommend contacting us as soon as possible if you wish to cancel your order.
  2. Cancellation Process: To cancel your order, please contact our customer service team via [email/contact form/phone number] and provide your order number. We will make every effort to process your cancellation request in a timely manner.
  3. Cancellations after Processing: Once your order has been processed for shipping, unfortunately, we will not be able to cancel it. In this case, we encourage you to review our refund policies to explore additional options.

At Naranjo Roses, we are committed to providing exceptional customer service and ensuring your satisfaction at every step of the purchasing process. If you have any questions or concerns regarding our logistics management policies, please do not hesitate to contact us. We are here to assist you.